Blue Coat SG8100 Proxy Appliance BlueTouch Support Renewals
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Click here to learn more about the new BlueTouch Service Options!
| Blue Coat Products | ||
|---|---|---|
| Blue Coat BlueTouch 24X7 Software Standard Support - 1 Year Renewals | ||
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG8100-5-PR | #SL131R-SG8100-5-PR |  |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG8100-10-PR | #SL131R-SG8100-10-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG8100-20-PR | #SL131R-SG8100-20-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG8100-30-PR | #SL131R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7 Software Standard Support - 2 Year Renewals | ||
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG8100-5-PR | #SL132R-SG8100-5-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG8100-10-PR | #SL132R-SG8100-10-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG8100-20-PR | #SL132R-SG8100-20-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG8100-30-PR | #SL132R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7 Software Standard Support - 3 Year Renewals | ||
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG8100-5-PR | #SL133R-SG8100-5-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG8100-10-PR | #SL133R-SG8100-10-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG8100-20-PR | #SL133R-SG8100-20-PR | |
| Renewal, Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG8100-30-PR | #SL133R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7X4 Hardware Standard Support - 1 Year Renewals | ||
| Renewal, 24X7X4, Standard Support, Hardware Only, 1 Year, SG8100-5-PR | #H244S1R-SG8100-5-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 1 Year, SG8100-10-PR | #H244S1R-SG8100-10-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 1 Year, SG8100-20-PR | #H244S1R-SG8100-20-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 1 Year, SG8100-30-PR | #H244S1R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7X4 Hardware Standard Support - 2 Year Renewals | ||
| Renewal, 24X7X4, Standard Support, Hardware Only, 2 Year, SG8100-5-PR | #H244S2R-SG8100-5-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 2 Year, SG8100-10-PR | #H244S2R-SG8100-10-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 2 Year, SG8100-20-PR | #H244S2R-SG8100-20-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 2 Year, SG8100-30-PR | #H244S2R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7X4 Hardware Standard Support - 3 Year Renewals | ||
| Renewal, 24X7X4, Standard Support, Hardware Only, 3 Year, SG8100-5-PR | #H244S3R-SG8100-5-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 3 Year, SG8100-10-PR | #H244S3R-SG8100-10-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 3 Year, SG8100-20-PR | #H244S3R-SG8100-20-PR | |
| Renewal, 24X7X4, Standard Support, Hardware Only, 3 Year, SG8100-30-PR | #H244S3R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7X4 Hardware Standard Support with Technical - 1 Year Renewals | ||
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG8100-5-PR | #H244TS1R-SG8100-5-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG8100-10-PR | #H244TS1R-SG8100-10-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG8100-20-PR | #H244TS1R-SG8100-20-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG8100-30-PR | #H244TS1R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7X4 Hardware Standard Support with Technical - 2 Year Renewals | ||
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG8100-5-PR | #H244TS2R-SG8100-5-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG8100-10-PR | #H244TS2R-SG8100-10-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG8100-20-PR | #H244TS2R-SG8100-20-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG8100-30-PR | #H244TS2R-SG8100-30-PR | |
| Blue Coat BlueTouch 24X7X4 Hardware Standard Support with Technical - 3 Year Renewals | ||
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 3 Year, SG8100-5-PR | #H244TS3R-SG8100-5-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 3 Year, SG8100-10-PR | #H244TS3R-SG8100-10-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 3 Year, SG8100-20-PR | #H244TS3R-SG8100-20-PR | |
| Renewal, 24X7X4, Standard Support, Hardware w/tech, 3 Year, SG8100-30-PR | #H244TS3R-SG8100-30-PR | |
| Blue Coat BlueTouch 9X5X4 Hardware Standard Support - 1 Year Renewals | ||
| Renewal, 9X5X4, Standard Support, Hardware Only, 1 Year, SG8100-5-PR | #H954S1R-SG8100-5-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 1 Year, SG8100-10-PR | #H954S1R-SG8100-10-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 1 Year, SG8100-20-PR | #H954S1R-SG8100-20-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 1 Year, SG8100-30-PR | #H954S1R-SG8100-30-PR | |
| Blue Coat BlueTouch 9X5X4 Hardware Standard Support - 2 Year Renewals | ||
| Renewal, 9X5X4, Standard Support, Hardware Only, 2 Year, SG8100-5-PR | #H954S2R-SG8100-5-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 2 Year, SG8100-10-PR | #H954S2R-SG8100-10-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 2 Year, SG8100-20-PR | #H954S2R-SG8100-20-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 2 Year, SG8100-30-PR | #H954S2R-SG8100-30-PR | |
| Blue Coat BlueTouch 9X5X4 Hardware Standard Support - 3 Year Renewals | ||
| Renewal, 9X5X4, Standard Support, Hardware Only, 3 Year, SG8100-5-PR | #H954S3R-SG8100-5-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 3 Year, SG8100-10-PR | #H954S3R-SG8100-10-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 3 Year, SG8100-20-PR | #H954S3R-SG8100-20-PR | |
| Renewal, 9X5X4, Standard Support, Hardware Only, 3 Year, SG8100-30-PR | #H954S3R-SG8100-30-PR | |
| Blue Coat BlueTouch 9X5X4 Hardware Standard Support with Technical - 1 Year Renewals | ||
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG8100-5-PR | #H954TS1R-SG8100-5-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG8100-10-PR | #H954TS1R-SG8100-10-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG8100-20-PR | #H954TS1R-SG8100-20-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG8100-30-PR | #H954TS1R-SG8100-30-PR | |
| Blue Coat BlueTouch 9X5X4 Hardware Standard Support with Technical - 2 Year Renewals | ||
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG8100-5-PR | #H954TS2R-SG8100-5-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG8100-10-PR | #H954TS2R-SG8100-10-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG8100-20-PR | #H954TS2R-SG8100-20-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG8100-30-PR | #H954TS2R-SG8100-30-PR | |
| Blue Coat BlueTouch 9X5X4 Hardware Standard Support with Technical - 3 Year Renewals | ||
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG8100-5-PR | #H954TS3R-SG8100-5-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG8100-10-PR | #H954TS3R-SG8100-10-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG8100-20-PR | #H954TS3R-SG8100-20-PR | |
| Renewal, 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG8100-30-PR | #H954TS3R-SG8100-30-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support - 1 Year Renewals | ||
| Renewal, Next Business Day, Standard Support, Hardware Only, 1 Year, SG8100-5-PR | #HNBDS1R-SG8100-5-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 1 Year, SG8100-10-PR | #HNBDS1R-SG8100-10-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 1 Year, SG8100-20-PR | #HNBDS1R-SG8100-20-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 1 Year, SG8100-30-PR | #HNBDS1R-SG8100-30-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support - 2 Year Renewals | ||
| Renewal, Next Business Day, Standard Support, Hardware Only, 2 Year, SG8100-5-PR | #HNBDS2R-SG8100-5-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 2 Year, SG8100-10-PR | #HNBDS2R-SG8100-10-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 2 Year, SG8100-20-PR | #HNBDS2R-SG8100-20-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 2 Year, SG8100-30-PR | #HNBDS2R-SG8100-30-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support - 3 Year Renewals | ||
| Renewal, Next Business Day, Standard Support, Hardware Only, 3 Year, SG8100-5-PR | #HNBDS3R-SG8100-5-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 3 Year, SG8100-10-PR | #HNBDS3R-SG8100-10-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 3 Year, SG8100-20-PR | #HNBDS3R-SG8100-20-PR | |
| Renewal, Next Business Day, Standard Support, Hardware Only, 3 Year, SG8100-30-PR | #HNBDS3R-SG8100-30-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 1 Year Renewals | ||
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG8100-5-PR | #HNBDTS1R-SG8100-5-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG8100-10-PR | #HNBDTS1R-SG8100-10-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG8100-20-PR | #HNBDTS1R-SG8100-20-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG8100-30-PR | #HNBDTS1R-SG8100-30-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 2 Year Renewals | ||
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG8100-5-PR | #HNBDTS2R-SG8100-5-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG8100-10-PR | #HNBDTS2R-SG8100-10-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG8100-20-PR | #HNBDTS2R-SG8100-20-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG8100-30-PR | #HNBDTS2R-SG8100-30-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 3 Year Renewals | ||
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG8100-5-PR | #HNBDTS3R-SG8100-5-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG8100-10-PR | #HNBDTS3R-SG8100-10-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG8100-20-PR | #HNBDTS3R-SG8100-20-PR | |
| Renewal, Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG8100-30-PR | #HNBDTS3R-SG8100-30-PR | |
| Blue Coat BlueTouch Return to Factory Hardware Standard Support - 1 Year Renewals | ||
| Renewal, Return to Factory, Standard Support, Hardware Only, 1 Year, SG8100-5-PR | #HRTFS1R-SG8100-5-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 1 Year, SG8100-10-PR | #HRTFS1R-SG8100-10-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 1 Year, SG8100-20-PR | #HRTFS1R-SG8100-20-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 1 Year, SG8100-30-PR | #HRTFS1R-SG8100-30-PR | |
| Blue Coat BlueTouch Return to Factory Hardware Standard Support - 2 Year Renewals | ||
| Renewal, Return to Factory, Standard Support, Hardware Only, 2 Year, SG8100-5-PR | #HRTFS2R-SG8100-5-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 2 Year, SG8100-10-PR | #HRTFS2R-SG8100-10-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 2 Year, SG8100-20-PR | #HRTFS2R-SG8100-20-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 2 Year, SG8100-30-PR | #HRTFS2R-SG8100-30-PR | |
| Blue Coat BlueTouch Return to Factory Hardware Standard Support - 3 Year Renewals | ||
| Renewal, Return to Factory, Standard Support, Hardware Only, 3 Year, SG8100-5-PR | #HRTFS3R-SG8100-5-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 3 Year, SG8100-10-PR | #HRTFS3R-SG8100-10-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 3 Year, SG8100-20-PR | #HRTFS3R-SG8100-20-PR | |
| Renewal, Return to Factory, Standard Support, Hardware Only, 3 Year, SG8100-30-PR | #HRTFS3R-SG8100-30-PR | |
| Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 1 Year Renewals | ||
| Renewal, Same Day Ship, Standard Support, Hardware Only, 1 Year, SG8100-5-PR | #HSDSS1R-SG8100-5-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 1 Year, SG8100-10-PR | #HSDSS1R-SG8100-10-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 1 Year, SG8100-20-PR | #HSDSS1R-SG8100-20-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 1 Year, SG8100-30-PR | #HSDSS1R-SG8100-30-PR | |
| Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 2 Year Renewals | ||
| Renewal, Same Day Ship, Standard Support, Hardware Only, 2 Year, SG8100-5-PR | #HSDSS2R-SG8100-5-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 2 Year, SG8100-10-PR | #HSDSS2R-SG8100-10-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 2 Year, SG8100-20-PR | #HSDSS2R-SG8100-20-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 2 Year, SG8100-30-PR | #HSDSS2R-SG8100-30-PR | |
| Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 3 Year Renewals | ||
| Renewal, Same Day Ship, Standard Support, Hardware Only, 3 Year, SG8100-5-PR | #HSDSS3R-SG8100-5-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 3 Year, SG8100-10-PR | #HSDSS3R-SG8100-10-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 3 Year, SG8100-20-PR | #HSDSS3R-SG8100-20-PR | |
| Renewal, Same Day Ship, Standard Support, Hardware Only, 3 Year, SG8100-30-PR | #HSDSS3R-SG8100-30-PR | |