BlueTouch Service
Options are a comprehensive set of service plans designed to
meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases
of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install
the replacement hardware at your location (available on
selected packages)
Click here to learn
more about the new BlueTouch Service Options!
| Blue Coat BlueTouch
24x7 Software Standard Support - 1 Year |
| Standard Support, 24X7
L1-L3 Software Only, 1 Year, SG8100-10-M5 |
SL131Y-SG8100-10-M5 |
 |
| Standard Support, 24X7
L1-L3 Software Only, 1 Year, SG8100-20-M5 |
SL131Y-SG8100-20-M5 |
|
| Standard Support, 24X7
L1-L3 Software Only, 1 Year, SG8100-30-M5 |
SL131Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7 Software Standard Support - 2 Year |
| Standard Support, 24X7
L1-L3 Software Only, 2 Year, SG8100-10-M5 |
SL132Y-SG8100-10-M5 |
|
| Standard Support, 24X7
L1-L3 Software Only, 2 Year, SG8100-20-M5 |
SL132Y-SG8100-20-M5 |
|
| Standard Support, 24X7
L1-L3 Software Only, 2 Year, SG8100-30-M5 |
SL132Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7 Software Standard Support - 3 Year |
| Standard Support, 24X7
L1-L3 Software Only, 3 Year, SG8100-10-M5 |
SL133Y-SG8100-10-M5 |
|
| Standard Support, 24X7
L1-L3 Software Only, 3 Year, SG8100-20-M5 |
SL133Y-SG8100-20-M5 |
|
| Standard Support, 24X7
L1-L3 Software Only, 3 Year, SG8100-30-M5 |
SL133Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7x4 Hardware Standard Support - 1 Year |
| 24X7X4, Standard Support,
Hardware Only, 1 Year, SG8100-10-M5 |
H244S1Y-SG8100-10-M5 |
|
| 24X7X4, Standard Support,
Hardware Only, 1 Year, SG8100-20-M5 |
H244S1Y-SG8100-20-M5 |
|
| 24X7X4, Standard Support,
Hardware Only, 1 Year, SG8100-30-M5 |
H244S1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7x4 Hardware Standard Support - 2 Year |
| 24X7X4, Standard Support,
Hardware Only, 2 Year, SG8100-10-M5 |
H244S2Y-SG8100-10-M5 |
|
| 24X7X4, Standard Support,
Hardware Only, 2 Year, SG8100-20-M5 |
H244S2Y-SG8100-20-M5 |
|
| 24X7X4, Standard Support,
Hardware Only, 2 Year, SG8100-30-M5 |
H244S2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7x4 Hardware Standard Support - 3 Year |
| 24X7X4, Standard Support,
Hardware Only, 3 Year, SG8100-10-M5 |
H244S3Y-SG8100-10-M5 |
|
| 24X7X4, Standard Support,
Hardware Only, 3 Year, SG8100-20-M5 |
H244S3Y-SG8100-20-M5 |
|
| 24X7X4, Standard Support,
Hardware Only, 3 Year, SG8100-30-M5 |
H244S3Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7x4 Hardware Standard Support with Technical - 1
Year |
| 24X7X4, Standard Support,
Hardware w/tech, 1 Year, SG8100-10-M5 |
H244TS1Y-SG8100-10-M5 |
|
| 24X7X4, Standard Support,
Hardware w/tech, 1 Year, SG8100-20-M5 |
H244TS1Y-SG8100-20-M5 |
|
| 24X7X4, Standard Support,
Hardware w/tech, 1 Year, SG8100-30-M5 |
H244TS1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7x4 Hardware Standard Support with Technical - 2
Year |
| 24X7X4, Standard Support,
Hardware w/tech, 2 Year, SG8100-10-M5 |
H244TS2Y-SG8100-10-M5 |
|
| 24X7X4, Standard Support,
Hardware w/tech, 2 Year, SG8100-20-M5 |
H244TS2Y-SG8100-20-M5 |
|
| 24X7X4, Standard Support,
Hardware w/tech, 2 Year, SG8100-30-M5 |
H244TS2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
24x7x4 Hardware Standard Support with Technical - 3
Year |
| 24X7X4, Standard Support,
Hardware w/tech, 3 Year, SG8100-10-M5 |
H244TS3Y-SG8100-10-M5 |
|
| 24X7X4, Standard Support,
Hardware w/tech, 3 Year, SG8100-20-M5 |
H244TS3Y-SG8100-20-M5 |
|
| 24X7X4, Standard Support,
Hardware w/tech, 3 Year, SG8100-30-M5 |
H244TS3Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
9x5x4 Hardware Standard Support - 1 Year |
| 9X5X4, Standard Support,
Hardware Only, 1 Year, SG8100-10-M5 |
H954S1Y-SG8100-10-M5 |
|
| 9X5X4, Standard Support,
Hardware Only, 1 Year, SG8100-20-M5 |
H954S1Y-SG8100-20-M5 |
|
| 9X5X4, Standard Support,
Hardware Only, 1 Year, SG8100-30-M5 |
H954S1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
9x5x4 Hardware Standard Support - 2 Year |
| 9X5X4, Standard Support,,
Hardware Only, 2 Year, SG8100-10-M5 |
H954S2Y-SG8100-10-M5 |
|
| 9X5X4, Standard Support,
Hardware Only, 2 Year, SG8100-20-M5 |
H954S2Y-SG8100-20-M5 |
|
| 9X5X4, Standard Support,
Hardware Only, 2 Year, SG8100-30-M5 |
H954S2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
9x5x4 Hardware Standard Support - 3 Year |
| 9X5X4, Standard Support,
Hardware Only, 3 Year, SG8100-10-M5 |
H954S3Y-SG8100-10-M5 |
|
| 9X5X4, Standard Support,
Hardware Only, 3 Year, SG8100-20-M5 |
H954S3Y-SG8100-20-M5 |
|
| 9X5X4, Standard Support,
Hardware Only, 3 Year, SG8100-30-M5 |
H954S3Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
9x5x4 Hardware Standard Support with Technical - 1 Year |
| 9X5X4, Standard Support,
Hardware w/tech, 1 Year, SG8100-10-M5 |
H954TS1Y-SG8100-10-M5 |
|
| 9X5X4, Standard Support,
Hardware w/tech, 1 Year, SG8100-20-M5 |
H954TS1Y-SG8100-20-M5 |
|
| 9X5X4, Standard Support,
Hardware w/tech, 1 Year, SG8100-30-M5 |
H954TS1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
9x5x4 Hardware Standard Support with Technical - 2 Year |
| 9X5X4, Standard Support,
Hardware w/tech, 2 Year, SG8100-10-M5 |
H954TS2Y-SG8100-10-M5 |
|
| 9X5X4, Standard Support,
Hardware w/tech, 2 Year, SG8100-20-M5 |
H954TS2Y-SG8100-20-M5 |
|
| 9X5X4, Standard Support,
Hardware w/tech, 2 Year, SG8100-30-M5 |
H954TS2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
9x5x4 Hardware Standard Support with Technical - 3 Year |
| 9X5X4, Standard Support,
Hardware w/tech, 3 Year, SG8100-10-M5 |
H954TS3Y-SG8100-10-M5 |
|
| 9X5X4, Standard Support,
Hardware w/tech, 3 Year, SG8100-20-M5 |
H954TS3Y-SG8100-20-M5 |
|
| 9X5X4, Standard Support,
Hardware w/tech, 3 Year, SG8100-30-M5 |
H954TS3Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support - 1 Year |
| Next Business Day, Standard
Support, Hardware Only, 1 Year, SG8100-10-M5 |
HNBDS1Y-SG8100-10-M5 |
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| Next Business Day, Standard
Support, Hardware Only, 1 Year, SG8100-20-M5 |
HNBDS1Y-SG8100-20-M5 |
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| Next Business Day, Standard
Support, Hardware Only, 1 Year, SG8100-30-M5 |
HNBDS1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support - 2 Year |
| Next Business Day, Standard
Support, Hardware Only, 2 Year, SG8100-10-M5 |
HNBDS2Y-SG8100-10-M5 |
|
| Next Business Day, Standard
Support, Hardware Only, 2 Year, SG8100-20-M5 |
HNBDS2Y-SG8100-20-M5 |
|
| Next Business Day, Standard
Support, Hardware Only, 2 Year, SG8100-30-M5 |
HNBDS2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support - 3 Year |
| Next Business Day, Standard
Support, Hardware Only, 3 Year, SG8100-10-M5 |
HNBDS3Y-SG8100-10-M5 |
|
| Next Business Day, Standard
Support, Hardware Only, 3 Year, SG8100-20-M5 |
HNBDS3Y-SG8100-20-M5 |
|
| Next Business Day, Standard
Support, Hardware Only, 3 Year, SG8100-30-M5 |
HNBDS3Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support with Technical
- 1 Year |
| Next Business Day, Standard
Support, Hardware w/tech, 1 Year, SG8100-10-M5 |
HNBDTS1Y-SG8100-10-M5 |
|
| Next Business Day, Standard
Support, Hardware w/tech, 1 Year, SG8100-20-M5 |
HNBDTS1Y-SG8100-20-M5 |
|
| Next Business Day, Standard
Support, Hardware w/tech, 1 Year, SG8100-30-M5 |
HNBDTS1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support with Technical
- 2 Year |
| Next Business Day, Standard
Support, Hardware w/tech, 2 Year, SG8100-10-M5 |
HNBDTS2Y-SG8100-10-M5 |
|
| Next Business Day, Standard
Support, Hardware w/tech, 2 Year, SG8100-20-M5 |
HNBDTS2Y-SG8100-20-M5 |
|
| Next Business Day, Standard
Support, Hardware w/tech, 2 Year, SG8100-30-M5 |
HNBDTS2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support with Technical
- 3 Year |
| Next Business Day, Standard
Support, Hardware w/tech, 3 Year, SG8100-10-M5 |
HNBDTS3Y-SG8100-10-M5 |
|
| Next Business Day, Standard
Support, Hardware w/tech, 3 Year, SG8100-20-M5 |
HNBDTS3Y-SG8100-20-M5 |
|
| Next Business Day, Standard
Support, Hardware w/tech, 3 Year, SG8100-30-M5 |
HNBDTS3Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Return to Factory Hardware Standard Support - 1 Year |
| Return to Factory, Standard
Support, Hardware Only, 1 Year, SG8100-10-M5 |
HRTFS1Y-SG8100-10-M5 |
|
| Return to Factory, Standard
Support, Hardware Only, 1 Year, SG8100-20-M5 |
HRTFS1Y-SG8100-20-M5 |
|
| Return to Factory, Standard
Support, Hardware Only, 1 Year, SG8100-30-M5 |
HRTFS1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Return to Factory Hardware Standard Support - 2 Year |
| Return to Factory, Standard
Support, Hardware Only, 2 Year, SG8100-10-M5 |
HRTFS2Y-SG8100-10-M5 |
|
| Return to Factory, Standard
Support, Hardware Only, 2 Year, SG8100-20-M5 |
HRTFS2Y-SG8100-20-M5 |
|
| Return to Factory, Standard
Support, Hardware Only, 2 Year, SG8100-30-M5 |
HRTFS2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Return to Factory Hardware Standard Support - 3 Year |
| Return to Factory, Standard
Support, Hardware Only, 3 Year, SG8100-10-M5 |
HRTFS3Y-SG8100-10-M5 |
|
| Return to Factory, Standard
Support, Hardware Only, 3 Year, SG8100-20-M5 |
HRTFS3Y-SG8100-20-M5 |
|
| Return to Factory, Standard
Support, Hardware Only, 3 Year, SG8100-30-M5 |
HRTFS3Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Same Day Ship Hardware Standard Support - 1 Year |
| Same Day Ship, Standard
Support, Hardware Only, 1 Year, SG8100-10-M5 |
HSDSS1Y-SG8100-10-M5 |
|
| Same Day Ship, Standard
Support, Hardware Only, 1 Year, SG8100-20-M5 |
HSDSS1Y-SG8100-20-M5 |
|
| Same Day Ship, Standard
Support, Hardware Only, 1 Year, SG8100-30-M5 |
HSDSS1Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Same Day Ship Hardware Standard Support - 2 Year |
| Same Day Ship, Standard
Support, Hardware Only, 2 Year, SG8100-10-M5 |
HSDSS2Y-SG8100-10-M5 |
|
| Same Day Ship, Standard
Support, Hardware Only, 2 Year, SG8100-20-M5 |
HSDSS2Y-SG8100-20-M5 |
|
| Same Day Ship, Standard
Support, Hardware Only, 2 Year, SG8100-30-M5 |
HSDSS2Y-SG8100-30-M5 |
|
| Blue Coat BlueTouch
Same Day Ship Hardware Standard Support - 3 Year |
| Same Day Ship, Standard
Support, Hardware Only, 3 Year, SG8100-10-M5 |
HSDSS3Y-SG8100-10-M5 |
|
| Same Day Ship, Standard
Support, Hardware Only, 3 Year, SG8100-20-M5 |
HSDSS3Y-SG8100-20-M5 |
|
| Same Day Ship, Standard
Support, Hardware Only, 3 Year, SG8100-30-M5 |
HSDSS3Y-SG8100-30-M5 |
|
|
Blue
Coat SG8100 Appliance BlueTouch Support