Blue Coat SG810 Proxy Appliance BlueTouch Support
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Click here to learn more about the new BlueTouch Service Options!
| Blue Coat Products | ||
|---|---|---|
| Blue Coat BlueTouch 24x7 Software Standard Support - 1 Year | ||
| Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG810-5-PR | #SL131Y-SG810-5-PR |  |
| Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG810-10-PR | #SL131Y-SG810-10-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG810-20-PR | #SL131Y-SG810-20-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG810-25-PR | #SL131Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7 Software Standard Support - 2 Year | ||
| Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG810-5-PR | #SL132Y-SG810-5-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG810-10-PR | #SL132Y-SG810-10-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG810-20-PR | #SL132Y-SG810-20-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG810-25-PR | #SL132Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7 Software Standard Support - 3 Year | ||
| Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG810-5-PR | #SL133Y-SG810-5-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG810-10-PR | #SL133Y-SG810-10-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG810-20-PR | #SL133Y-SG810-20-PR | |
| Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG810-25-PR | #SL133Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 1 Year | ||
| 24X7X4, Standard Support, Hardware Only, 1 Year, SG810-5-PR | #H244S1Y-SG810-5-PR | |
| 24X7X4, Standard Support, Hardware Only, 1 Year, SG810-10-PR | #H244S1Y-SG810-10-PR | |
| 24X7X4, Standard Support, Hardware Only, 1 Year, SG810-20-PR | #H244S1Y-SG810-20-PR | |
| 24X7X4, Standard Support, Hardware Only, 1 Year, SG810-25-PR | #H244S1Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 2 Year | ||
| 24X7X4, Standard Support, Hardware Only, 2 Year, SG810-5-PR | #H244S2Y-SG810-5-PR | |
| 24X7X4, Standard Support, Hardware Only, 2 Year, SG810-10-PR | #H244S2Y-SG810-10-PR | |
| 24X7X4, Standard Support, Hardware Only, 2 Year, SG810-20-PR | #H244S2Y-SG810-20-PR | |
| 24X7X4, Standard Support, Hardware Only, 2 Year, SG810-25-PR | #H244S2Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 3 Year | ||
| 24X7X4, Standard Support, Hardware Only, 3 Year, SG810-5-PR | #H244S3Y-SG810-5-PR | |
| 24X7X4, Standard Support, Hardware Only, 3 Year, SG810-10-PR | #H244S3Y-SG810-10-PR | |
| 24X7X4, Standard Support, Hardware Only, 3 Year, SG810-20-PR | #H244S3Y-SG810-20-PR | |
| 24X7X4, Standard Support, Hardware Only, 3 Year, SG810-25-PR | #H244S3Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 1 Year | ||
| 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG810-5-PR | #H244TS1Y-SG810-5-PR | |
| 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG810-10-PR | #H244TS1Y-SG810-10-PR | |
| 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG810-20-PR | #H244TS1Y-SG810-20-PR | |
| 24X7X4, Standard Support, Hardware w/tech, 1 Year, SG810-25-PR | #H244TS1Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 2 Year | ||
| 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG810-5-PR | #H244TS2Y-SG810-5-PR | |
| 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG810-10-PR | #H244TS2Y-SG810-10-PR | |
| 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG810-20-PR | #H244TS2Y-SG810-20-PR | |
| 24X7X4, Standard Support, Hardware w/tech, 2 Year, SG810-25-PR | #H244TS2Y-SG810-25-PR | |
| Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 3 Year | ||
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-5-PR | #H954TS3Y-SG810-5-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-10-PR | #H954TS3Y-SG810-10-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-20-PR | #H954TS3Y-SG810-20-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-25-PR | #H954TS3Y-SG810-25-PR | |
| Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 1 Year | ||
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-5-PR | #HNBDS1Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-10-PR | #HNBDS1Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-20-PR | #HNBDS1Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-25-PR | #HNBDS1Y-SG810-25-PR | |
| Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 2 Year | ||
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-5-PR | #HNBDS2Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-10-PR | #HNBDS2Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-20-PR | #HNBDS2Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-25-PR | #HNBDS2Y-SG810-25-PR | |
| Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 3 Year | ||
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-5-PR | #HNBDS3Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-10-PR | #HNBDS3Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-20-PR | #HNBDS3Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-25-PR | #HNBDS3Y-SG810-25-PR | |
| Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 1 Year | ||
| 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG810-5-PR | #H954TS1Y-SG810-5-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG810-10-PR | #H954TS1Y-SG810-10-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG810-20-PR | #H954TS1Y-SG810-20-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 1 Year, SG810-25-PR | #H954TS1Y-SG810-25-PR | |
| Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 2 Year | ||
| 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG810-5-PR | #H954TS2Y-SG810-5-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG810-10-PR | #H954TS2Y-SG810-10-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG810-20-PR | #H954TS2Y-SG810-20-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 2 Year, SG810-25-PR | #H954TS2Y-SG810-25-PR | |
| Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 3 Year | ||
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-5-PR | #H954TS3Y-SG810-5-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-10-PR | #H954TS3Y-SG810-10-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-20-PR | #H954TS3Y-SG810-20-PR | |
| 9X5X4, Standard Support, Hardware w/tech, 3 Year, SG810-25-PR | #H954TS3Y-SG810-25-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support - 1 Year | ||
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-5-PR | #HNBDS1Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-10-PR | #HNBDS1Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-20-PR | #HNBDS1Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware Only, 1 Year, SG810-25-PR | #HNBDS1Y-SG810-25-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support - 2 Year | ||
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-5-PR | #HNBDS2Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-10-PR | #HNBDS2Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-20-PR | #HNBDS2Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware Only, 2 Year, SG810-25-PR | #HNBDS2Y-SG810-25-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support - 3 Year | ||
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-5-PR | #HNBDS3Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-10-PR | #HNBDS3Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-20-PR | #HNBDS3Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware Only, 3 Year, SG810-25-PR | #HNBDS3Y-SG810-25-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 1 Year | ||
| Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG810-5-PR | #HNBDTS1Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG810-10-PR | #HNBDTS1Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG810-20-PR | #HNBDTS1Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG810-25-PR | #HNBDTS1Y-SG810-25-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 2 Year | ||
| Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG810-5-PR | #HNBDTS2Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG810-10-PR | #HNBDTS2Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG810-20-PR | #HNBDTS2Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG810-25-PR | #HNBDTS2Y-SG810-25-PR | |
| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 3 Year | ||
| Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG810-5-PR | #HNBDTS3Y-SG810-5-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG810-10-PR | #HNBDTS3Y-SG810-10-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG810-20-PR | #HNBDTS3Y-SG810-20-PR | |
| Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG810-25-PR | #HNBDTS3Y-SG810-25-PR | |
| Blue Coat BlueTouch Return to Factory Hardware Standard Support - 1 Year | ||
| Return to Factory, Standard Support, Hardware Only, 1 Year, SG810-5-PR | #HRTFS1Y-SG810-5-PR | |
| Return to Factory, Standard Support, Hardware Only, 1 Year, SG810-10-PR | #HRTFS1Y-SG810-10-PR | |
| Return to Factory, Standard Support, Hardware Only, 1 Year, SG810-20-PR | #HRTFS1Y-SG810-20-PR | |
| Return to Factory, Standard Support, Hardware Only, 1 Year, SG810-25-PR | #HRTFS1Y-SG810-25-PR | |
| Blue Coat BlueTouch Return to Factory Hardware Standard Support - 2 Year | ||
| Return to Factory, Standard Support, Hardware Only, 2 Year, SG810-5-PR | #HRTFS2Y-SG810-5-PR | |
| Return to Factory, Standard Support, Hardware Only, 2 Year, SG810-10-PR | #HRTFS2Y-SG810-10-PR | |
| Return to Factory, Standard Support, Hardware Only, 2 Year, SG810-20-PR | #HRTFS2Y-SG810-20-PR | |
| Return to Factory, Standard Support, Hardware Only, 2 Year, SG810-25-PR | #HRTFS2Y-SG810-25-PR | |
| Blue Coat BlueTouch Return to Factory Hardware Standard Support - 3 Year | ||
| Return to Factory, Standard Support, Hardware Only, 3 Year, SG810-5-PR | #HRTFS3Y-SG810-5-PR | |
| Return to Factory, Standard Support, Hardware Only, 3 Year, SG810-10-PR | #HRTFS3Y-SG810-10-PR | |
| Return to Factory, Standard Support, Hardware Only, 3 Year, SG810-20-PR | #HRTFS3Y-SG810-20-PR | |
| Return to Factory, Standard Support, Hardware Only, 3 Year, SG810-25-PR | #HRTFS3Y-SG810-25-PR | |
| Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 1 Year | ||
| Same Day Ship, Standard Support, Hardware Only, 1 Year, SG810-5-PR | #HSDSS1Y-SG810-5-PR | |
| Same Day Ship, Standard Support, Hardware Only, 1 Year, SG810-10-PR | #HSDSS1Y-SG810-10-PR | |
| Same Day Ship, Standard Support, Hardware Only, 1 Year, SG810-20-PR | #HSDSS1Y-SG810-20-PR | |
| Same Day Ship, Standard Support, Hardware Only, 1 Year, SG810-25-PR | #HSDSS1Y-SG810-25-PR | |
| Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 2 Year | ||
| Same Day Ship, Standard Support, Hardware Only, 2 Year, SG810-5-PR | #HSDSS2Y-SG810-5-PR | |
| Same Day Ship, Standard Support, Hardware Only, 2 Year, SG810-10-PR | #HSDSS2Y-SG810-10-PR | |
| Same Day Ship, Standard Support, Hardware Only, 2 Year, SG810-20-PR | #HSDSS2Y-SG810-20-PR | |
| Same Day Ship, Standard Support, Hardware Only, 2 Year, SG810-25-PR | #HSDSS2Y-SG810-25-PR | |
| Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 3 Year | ||
| Same Day Ship, Standard Support, Hardware Only, 3 Year, SG810-5-PR | #HSDSS3Y-SG810-5-PR | |
| Same Day Ship, Standard Support, Hardware Only, 3 Year, SG810-10-PR | #HSDSS3Y-SG810-10-PR | |
| Same Day Ship, Standard Support, Hardware Only, 3 Year, SG810-20-PR | #HSDSS3Y-SG810-20-PR | |
| Same Day Ship, Standard Support, Hardware Only, 3 Year, SG810-25-PR | #HSDSS3Y-SG810-25-PR | |