Blue Coat SG510 MACH5 Appliance BlueTouch Support

BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:

Unlimited 24x7 telephone support
Access to WebPower
Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*

*Optional onsite technician to install the replacement hardware at your location (available on selected packages)

Click here to learn more about the new BlueTouch Service Options!

Blue Coat Product	Part Number
Blue Coat BlueTouch 24x7 Software Standard Support - 1 Year
Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG510-10-M5	SL131Y-SG510-10-M5
Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG510-20-M5	SL131Y-SG510-20-M5
Standard Support, 24X7 L1-L3 Software Only, 1 Year, SG510-25-M5	SL131Y-SG510-25-M5
Blue Coat BlueTouch 24x7 Software Standard Support - 2 Year
Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG510-10-M5	SL132Y-SG510-10-M5
Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG510-20-M5	SL132Y-SG510-20-M5
Standard Support, 24X7 L1-L3 Software Only, 2 Year, SG510-25-M5	SL132Y-SG510-25-M5
Blue Coat BlueTouch 24x7 Software Standard Support - 3 Year
Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG510-10-M5	SL133Y-SG510-10-M5
Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG510-20-M5	SL133Y-SG510-20-M5
Standard Support, 24X7 L1-L3 Software Only, 3 Year, SG510-25-M5	SL133Y-SG510-25-M5
Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 1 Year
24X7X4, Standard Support, Hardware Only, 1 Year, SG510-10-M5	H244S1Y-SG510-10-M5
24X7X4, Standard Support, Hardware Only, 1 Year, SG510-20-M5	H244S1Y-SG510-20-M5
24X7X4, Standard Support, Hardware Only, 1 Year, SG510-25-M5	H244S1Y-SG510-25-M5
Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 2 Year
24X7X4, Standard Support, Hardware Only, 2 Year, SG510-10-M5	H244S2Y-SG510-10-M5
24X7X4, Standard Support, Hardware Only, 2 Year, SG510-20-M5	H244S2Y-SG510-20-M5
24X7X4, Standard Support, Hardware Only, 2 Year, SG510-25-M5	H244S2Y-SG510-25-M5
Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 3 Year
24X7X4, Standard Support, Hardware Only, 3 Year, SG510-10-M5	H244S3Y-SG510-10-M5
24X7X4, Standard Support, Hardware Only, 3 Year, SG510-20-M5	H244S3Y-SG510-20-M5
24X7X4, Standard Support, Hardware Only, 3 Year, SG510-25-M5	H244S3Y-SG510-25-M5
Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 1 Year
24X7X4, Standard Support, Hardware w/tech, 1 Year, SG510-10-M5	H244TS1Y-SG510-10-M5
24X7X4, Standard Support, Hardware w/tech, 1 Year, SG510-20-M5	H244TS1Y-SG510-20-M5
24X7X4, Standard Support, Hardware w/tech, 1 Year, SG510-25-M5	H244TS1Y-SG510-25-M5
Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 2 Year
24X7X4, Standard Support, Hardware w/tech, 2 Year, SG510-10-M5	H244TS2Y-SG510-10-M5
24X7X4, Standard Support, Hardware w/tech, 2 Year, SG510-20-M5	H244TS2Y-SG510-20-M5
24X7X4, Standard Support, Hardware w/tech, 2 Year, SG510-25-M5	H244TS2Y-SG510-25-M5
Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 3 Year
24X7X4, Standard Support, Hardware w/tech, 3 Year, SG210-10-M5	H244TS3Y-SG210-10-M5
24X7X4, Standard Support, Hardware w/tech, 3 Year, SG210-25-M5	H244TS3Y-SG210-25-M5
Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 1 Year
9X5X4, Standard Support, Hardware Only, 1 Year, SG510-10-M5	H954S1Y-SG510-10-M5
9X5X4, Standard Support, Hardware Only, 1 Year, SG510-20-M5	H954S1Y-SG510-20-M5
9X5X4, Standard Support, Hardware Only, 1 Year, SG510-25-M5	H954S1Y-SG510-25-M5
Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 2 Year
9X5X4, Standard Support, Hardware Only, 2 Year, SG510-10-M5	H954S2Y-SG510-10-M5
9X5X4, Standard Support, Hardware Only, 2 Year, SG510-20-M5	H954S2Y-SG510-20-M5
9X5X4, Standard Support, Hardware Only, 2 Year, SG510-25-M5	H954S2Y-SG510-25-M5
Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 3 Year
9X5X4, Standard Support, Hardware Only, 3 Year, SG510-10-M5	H954S3Y-SG510-10-M5
9X5X4, Standard Support, Hardware Only, 3 Year, SG510-20-M5	H954S3Y-SG510-20-M5
9X5X4, Standard Support, Hardware Only, 3 Year, SG510-25-M5	H954S3Y-SG510-25-M5
Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 1 Year
9X5X4, Standard Support, Hardware w/tech, 1 Year, SG510-10-M5	H954TS1Y-SG510-10-M5
9X5X4, Standard Support, Hardware w/tech, 1 Year, SG510-20-M5	H954TS1Y-SG510-20-M5
9X5X4, Standard Support, Hardware w/tech, 1 Year, SG510-25-M5	H954TS1Y-SG510-25-M5
Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 2 Year
9X5X4, Standard Support, Hardware w/tech, 2 Year, SG510-10-M5	H954TS2Y-SG510-10-M5
9X5X4, Standard Support, Hardware w/tech, 2 Year, SG510-20-M5	H954TS2Y-SG510-20-M5
9X5X4, Standard Support, Hardware w/tech, 2 Year, SG510-25-M5	H954TS2Y-SG510-25-M5
Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 3 Year
9X5X4, Standard Support, Hardware w/tech, 3 Year, SG510-10-M5	H954TS3Y-SG510-10-M5
9X5X4, Standard Support, Hardware w/tech, 3 Year, SG510-20-M5	H954TS3Y-SG510-20-M5
9X5X4, Standard Support, Hardware w/tech, 3 Year, SG510-25-M5	H954TS3Y-SG510-25-M5
Blue Coat BlueTouch Next Business Day Hardware Standard Support - 1 Year
Next Business Day, Standard Support, Hardware Only, 1 Year, SG510-10-M5	HNBDS1Y-SG510-10-M5
Next Business Day, Standard Support, Hardware Only, 1 Year, SG510-20-M5	HNBDS1Y-SG510-20-M5
Next Business Day, Standard Support, Hardware Only, 1 Year, SG510-25-M5	HNBDS1Y-SG510-25-M5
Blue Coat BlueTouch Next Business Day Hardware Standard Support - 2 Year
Next Business Day, Standard Support, Hardware Only, 2 Year, SG510-10-M5	HNBDS2Y-SG510-10-M5
Next Business Day, Standard Support, Hardware Only, 2 Year, SG510-20-M5	HNBDS2Y-SG510-20-M5
Next Business Day, Standard Support, Hardware Only, 2 Year, SG510-25-M5	HNBDS2Y-SG510-25-M5
Blue Coat BlueTouch Next Business Day Hardware Standard Support - 3 Year
Next Business Day, Standard Support, Hardware Only, 3 Year, SG510-10-M5	HNBDS3Y-SG510-10-M5
Next Business Day, Standard Support, Hardware Only, 3 Year, SG510-20-M5	HNBDS3Y-SG510-20-M5
Next Business Day, Standard Support, Hardware Only, 3 Year, SG510-25-M5	HNBDS3Y-SG510-25-M5
Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 1 Year
Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG510-10-M5	HNBDTS1Y-SG510-10-M5
Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG510-20-M5	HNBDTS1Y-SG510-20-M5
Next Business Day, Standard Support, Hardware w/tech, 1 Year, SG510-25-M5	HNBDTS1Y-SG510-25-M5
Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 2 Year
Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG510-10-M5	HNBDTS2Y-SG510-10-M5
Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG510-20-M5	HNBDTS2Y-SG510-20-M5
Next Business Day, Standard Support, Hardware w/tech, 2 Year, SG510-25-M5	HNBDTS2Y-SG510-25-M5
Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 3 Year
Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG510-10-M5	HNBDTS3Y-SG510-10-M5
Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG510-20-M5	HNBDTS3Y-SG510-20-M5
Next Business Day, Standard Support, Hardware w/tech, 3 Year, SG510-25-M5	HNBDTS3Y-SG510-25-M5
Blue Coat BlueTouch Return to Factory Hardware Standard Support - 1 Year
Return to Factory, Standard Support, Hardware Only, 1 Year, SG510-10-M5	HRTFS1Y-SG510-10-M5
Return to Factory, Standard Support, Hardware Only, 1 Year, SG510-20-M5	HRTFS1Y-SG510-20-M5
Return to Factory, Standard Support, Hardware Only, 1 Year, SG510-25-M5	HRTFS1Y-SG510-25-M5
Blue Coat BlueTouch Return to Factory Hardware Standard Support - 2 Year
Return to Factory, Standard Support, Hardware Only, 2 Year, SG510-10-M5	HRTFS2Y-SG510-10-M5
Return to Factory, Standard Support, Hardware Only, 2 Year, SG510-20-M5	HRTFS2Y-SG510-20-M5
Return to Factory, Standard Support, Hardware Only, 2 Year, SG510-25-M5	HRTFS2Y-SG510-25-M5
Blue Coat BlueTouch Return to Factory Hardware Standard Support - 3 Year
Return to Factory, Standard Support, Hardware Only, 3 Year, SG510-10-M5	HRTFS3Y-SG510-10-M5
Return to Factory, Standard Support, Hardware Only, 3 Year, SG510-20-M5	HRTFS3Y-SG510-20-M5
Return to Factory, Standard Support, Hardware Only, 3 Year, SG510-25-M5	HRTFS3Y-SG510-25-M5
Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 1 Year
Same Day Ship, Standard Support, Hardware Only, 1 Year, SG510-10-M5	HSDSS1Y-SG510-10-M5
Same Day Ship, Standard Support, Hardware Only, 1 Year, SG510-20-M5	HSDSS1Y-SG510-20-M5
Same Day Ship, Standard Support, Hardware Only, 1 Year, SG510-25-M5	HSDSS1Y-SG510-25-M5
Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 2 Year
Same Day Ship, Standard Support, Hardware Only, 2 Year, SG510-10-M5	HSDSS2Y-SG510-10-M5
Same Day Ship, Standard Support, Hardware Only, 2 Year, SG510-20-M5	HSDSS2Y-SG510-20-M5
Same Day Ship, Standard Support, Hardware Only, 2 Year, SG510-25-M5	HSDSS2Y-SG510-25-M5
Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 3 Year
Same Day Ship, Standard Support, Hardware Only, 3 Year, SG510-10-M5	HSDSS3Y-SG510-10-M5
Same Day Ship, Standard Support, Hardware Only, 3 Year, SG510-20-M5	HSDSS3Y-SG510-20-M5
Same Day Ship, Standard Support, Hardware Only, 3 Year, SG510-25-M5	HSDSS3Y-SG510-25-M5