BlueTouch Service
Options are a comprehensive set of service plans designed to
meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases
of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install
the replacement hardware at your location (available on
selected packages)
Click here to learn
more about the new BlueTouch Service Options!
| Blue Coat BlueTouch
24x7 Software Standard Support - 1 Year Renewals |
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 1 Year, SG510-10-M5 |
SL131R-SG510-10-M5 |
 |
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 1 Year, SG510-20-M5 |
SL131R-SG510-20-M5 |
|
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 1 Year, SG510-25-M5 |
SL131R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24x7 Software Standard Support - 2 Year Renewals |
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 2 Year, SG510-10-M5 |
SL132R-SG510-10-M5 |
|
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 2 Year, SG510-20-M5 |
SL132R-SG510-20-M5 |
|
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 2 Year, SG510-25-M5 |
SL132R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24x7 Software Standard Support - 3 Year Renewals |
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 3 Year, SG510-10-M5 |
SL133R-SG510-10-M5 |
|
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 3 Year, SG510-20-M5 |
SL133R-SG510-20-M5 |
|
| Renewal, Standard Support,
24X7 L1-L3 Software Only, 3 Year, SG510-25-M5 |
SL133R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24X7X4 Hardware Standard Support - 1 Year Renewals |
| Renewal, 24X7X4, Standard
Support, Hardware Only, 1 Year, SG510-10-M5 |
H244S1R-SG510-10-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware Only, 1 Year, SG510-20-M5 |
H244S1R-SG510-20-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware Only, 1 Year, SG510-25-M5 |
H244S1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24X7X4 Hardware Standard Support - 2 Year Renewals |
| Renewal, 24X7X4, Standard
Support, Hardware Only, 2 Year, SG510-10-M5 |
H244S2R-SG510-10-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware Only, 2 Year, SG510-20-M5 |
H244S2R-SG510-20-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware Only, 2 Year, SG510-25-M5 |
H244S2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24X7X4 Hardware Standard Support - 3 Year Renewals |
| Renewal, 24X7X4, Standard
Support, Hardware Only, 3 Year, SG510-10-M5 |
H244S3R-SG510-10-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware Only, 3 Year, SG510-20-M5 |
H244S3R-SG510-20-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware Only, 3 Year, SG510-25-M5 |
H244S3R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24X7X4 Hardware Standard Support with Technical - 1
Year Renewals |
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 1 Year, SG510-10-M5 |
H244TS1R-SG510-10-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 1 Year, SG510-20-M5 |
H244TS1R-SG510-20-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 1 Year, SG510-25-M5 |
H244TS1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24X7X4 Hardware Standard Support with Technical - 2
Year Renewals |
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 2 Year, SG510-10-M5 |
H244TS2R-SG510-10-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 2 Year, SG510-20-M5 |
H244TS2R-SG510-20-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 2 Year, SG510-25-M5 |
H244TS2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
24X7X4 Hardware Standard Support with Technical - 3
Year Renewals |
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 3 Year, SG210-10-M5 |
H244TS3R-SG210-10-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 3 Year, SG810-20-M5 |
H244TS3R-SG810-20-M5 |
|
| Renewal, 24X7X4, Standard
Support, Hardware w/tech, 3 Year, SG210-25-M5 |
H244TS3R-SG210-25-M5 |
|
| Blue Coat BlueTouch
9X5X4 Hardware Standard Support - 1 Year Renewals |
| Renewal, 9X5X4, Standard
Support, Hardware Only, 1 Year, SG510-10-M5 |
H954S1R-SG510-10-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware Only, 1 Year, SG510-20-M5 |
H954S1R-SG510-20-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware Only, 1 Year, SG510-25-M5 |
H954S1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
9X5X4 Hardware Standard Support - 2 Year Renewals |
| Renewal, 9X5X4, Standard
Support, Hardware Only, 2 Year, SG510-10-M5 |
H954S2R-SG510-10-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware Only, 2 Year, SG510-20-M5 |
H954S2R-SG510-20-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware Only, 2 Year, SG510-25-M5 |
H954S2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
9X5X4 Hardware Standard Support - 3 Year Renewals |
| Renewal, 9X5X4, Standard
Support, Hardware Only, 3 Year, SG510-10-M5 |
H954S3R-SG510-10-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware Only, 3 Year, SG510-20-M5 |
H954S3R-SG510-20-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware Only, 3 Year, SG510-25-M5 |
H954S3R-SG510-25-M5 |
|
| Blue Coat BlueTouch
9X5X4 Hardware Standard Support with Technical - 1 Year
Renewals |
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 1 Year, SG510-10-M5 |
H954TS1R-SG510-10-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 1 Year, SG510-20-M5 |
H954TS1R-SG510-20-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 1 Year, SG510-25-M5 |
H954TS1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
9X5X4 Hardware Standard Support with Technical - 2 Year
Renewals |
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 2 Year, SG510-10-M5 |
H954TS2R-SG510-10-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 2 Year, SG510-20-M5 |
H954TS2R-SG510-20-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 2 Year, SG510-25-M5 |
H954TS2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
9X5X4 Hardware Standard Support with Technical - 3 Year
Renewals |
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 3 Year, SG510-10-M5 |
H954TS3R-SG510-10-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 3 Year, SG510-20-M5 |
H954TS3R-SG510-20-M5 |
|
| Renewal, 9X5X4, Standard
Support, Hardware w/tech, 3 Year, SG510-25-M5 |
H954TS3R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support - 1 Year
Renewals |
| Renewal, Next Business
Day, Standard Support, Hardware Only, 1 Year, SG510-10-M5 |
HNBDS1R-SG510-10-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware Only, 1 Year, SG510-20-M5 |
HNBDS1R-SG510-20-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware Only, 1 Year, SG510-25-M5 |
HNBDS1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support - 2 Year
Renewals |
| Renewal, Next Business
Day, Standard Support, Hardware Only, 2 Year, SG510-10-M5 |
HNBDS2R-SG510-10-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware Only, 2 Year, SG510-20-M5 |
HNBDS2R-SG510-20-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware Only, 2 Year, SG510-25-M5 |
HNBDS2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support - 3 Year
Renewals |
| Renewal, Next Business
Day, Standard Support, Hardware Only, 3 Year, SG510-10-M5 |
HNBDS3R-SG510-10-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware Only, 3 Year, SG510-20-M5 |
HNBDS3R-SG510-20-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware Only, 3 Year, SG510-25-M5 |
HNBDS3R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support with Technical
- 1 Year Renewals |
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 1 Year, SG510-10-M5 |
HNBDTS1R-SG510-10-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 1 Year, SG510-20-M5 |
HNBDTS1R-SG510-20-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 1 Year, SG510-25-M5 |
HNBDTS1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support with Technical
- 2 Year Renewals |
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 2 Year, SG510-10-M5 |
HNBDTS2R-SG510-10-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 2 Year, SG510-20-M5 |
HNBDTS2R-SG510-20-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 2 Year, SG510-25-M5 |
HNBDTS2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Next Business Day Hardware Standard Support with Technical
- 3 Year Renewals |
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 3 Year, SG510-10-M5 |
HNBDTS3R-SG510-10-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 3 Year, SG510-20-M5 |
HNBDTS3R-SG510-20-M5 |
|
| Renewal, Next Business
Day, Standard Support, Hardware w/tech, 3 Year, SG510-25-M5 |
HNBDTS3R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Return to Factory Hardware Standard Support - 1 Year
Renewals |
| Renewal, Return to Factory,
Standard Support, Hardware Only, 1 Year, SG510-10-M5 |
HRTFS1R-SG510-10-M5 |
|
| Renewal, Return to Factory,
Standard Support, Hardware Only, 1 Year, SG510-20-M5 |
HRTFS1R-SG510-20-M5 |
|
| Renewal, Return to Factory,
Standard Support, Hardware Only, 1 Year, SG510-25-M5 |
HRTFS1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Return to Factory Hardware Standard Support - 2 Year
Renewals |
| Renewal, Return to Factory,
Standard Support, Hardware Only, 2 Year, SG510-10-M5 |
HRTFS2R-SG510-10-M5 |
|
| Renewal, Return to Factory,
Standard Support, Hardware Only, 2 Year, SG510-20-M5 |
HRTFS2R-SG510-20-M5 |
|
| Renewal, Return to Factory,
Standard Support, Hardware Only, 2 Year, SG510-25-M5 |
HRTFS2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Return to Factory Hardware Standard Support - 3 Year
Renewals |
| Renewal, Return to Factory,
Standard Support, Hardware Only, 3 Year, SG510-10-M5 |
HRTFS3R-SG510-10-M5 |
|
| Renewal, Return to Factory,
Standard Support, Hardware Only, 3 Year, SG510-20-M5 |
HRTFS3R-SG510-20-M5 |
|
| Renewal, Return to Factory,
Standard Support, Hardware Only, 3 Year, SG510-25-M5 |
HRTFS3R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Same Day Ship Hardware Standard Support - 1 Year Renewals |
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 1 Year, SG510-10-M5 |
HSDSS1R-SG510-10-M5 |
|
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 1 Year, SG510-20-M5 |
HSDSS1R-SG510-20-M5 |
|
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 1 Year, SG510-25-M5 |
HSDSS1R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Same Day Ship Hardware Standard Support - 2 Year Renewals |
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 2 Year, SG510-10-M5 |
HSDSS2R-SG510-10-M5 |
|
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 2 Year, SG510-20-M5 |
HSDSS2R-SG510-20-M5 |
|
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 2 Year, SG510-25-M5 |
HSDSS2R-SG510-25-M5 |
|
| Blue Coat BlueTouch
Same Day Ship Hardware Standard Support - 3 Year Renewals |
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 3 Year, SG510-10-M5 |
HSDSS3R-SG510-10-M5 |
|
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 3 Year, SG510-20-M5 |
HSDSS3R-SG510-20-M5 |
|
| Renewal, Same Day Ship,
Standard Support, Hardware Only, 3 Year, SG510-25-M5 |
HSDSS3R-SG510-25-M5 |
|
|
Blue
Coat SG510 MACH5 Appliance BlueTouch Support Renewals