Blue Coat BlueTouch Support

• Unlimited 24x7 telephone support
• Access to WebPower
• Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
• Hardware replacement options including:
  • Return to Factory (RTF) o Same Day Ship (SDS)
  • Guaranteed Next Business Day Arrival (NBD)*
  • Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*

*Optional onsite technician to install the replacement hardware at your location (available on selected packages)

Description of Service		Warranty		Service Option Packages
		90 Day SW & HW Warranty	1 Year Hardware Warranty	Standard	Standard Plus	Advanced	Premium	Premium Plus
Technical Support	Online Web Support
	24x7 Phone Support
Software Updates	Minor & Maintenance OS Software Updates
	Major OS Software Releases
Hardware	4 hour arrival, 7 days a week
	4 hour arrival during regular business hours
	Next business day arrival
	Same day shipment
	Warranty replacement
	10 day return to factory for replacement
Tech	Onsite Technician Blue Coat technician installs replacement hardware					Optional	Optional	Optional

Read the BlueTouch Service Option Data Sheets for more details about each of our service options.

Blue Coat Documentation
	Download the Blue Coat Standard Service Datasheet (PDF).
	Download the Blue Coat Standard Plus Service Datasheet (PDF).
	Download the Blue Coat Advanced Service Datasheet (PDF).
	Download the Blue Coat Premium Service Datasheet (PDF).
	Download the Blue Coat Premium Plus Service Datasheet (PDF).

Note: BlueTouch Service Options are only available for products placed on the market after July, 2006. Products placed on the market prior to July 2006 will continue to use Gold and Platinum service plans. For information about the Gold and Platinum service plans please read the following data sheets:

Blue Coat Documentation
	Download the Blue Coat Gold Service Datasheet (PDF).
	Download the Blue Coat Platinum Service Datasheet (PDF).

BlueTouch Service Options Eligible Products: