Blue Coat AV510 Appliance BlueTouch Support
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Click here to learn more about the new BlueTouch Service Options!
| Blue Coat Products | ||
|---|---|---|
| Blue Coat BlueTouch 24x7 Software Standard Support | ||
| Standard Support, 24X7 L1-L3 Software Only, 1 Year, AV510-A | #SL131Y-AV510-A List Price: $806.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 2 Year, AV510-A | #SL132Y-AV510-A List Price: $1,532.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 3 Year, AV510-A | #SL133Y-AV510-A List Price: $2,177.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 4 Year, AV510-A | #SL134Y-AV510-A List Price: $2,741.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 5 Year, AV510-A | #SL135Y-AV510-A List Price: $3,225.00 |
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| Blue Coat BlueTouch 24x7x4 Hardware Standard Support | ||
| 24X7X4, Standard Support, Hardware Only, 1 Year, AV510-A | #H244S1Y-AV510-A List Price: $739.00 |
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| 24X7X4, Standard Support, Hardware Only, 2 Year, AV510-A | #H244S2Y-AV510-A List Price: $1,404.00 |
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| 24X7X4, Standard Support, Hardware Only, 3 Year, AV510-A | #H244S3Y-AV510-A List Price: $1,995.00 |
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| 24X7X4, Standard Support, Hardware Only, 4 Year, AV510-A | #H244S4Y-AV510-A List Price: $2,513.00 |
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| 24X7X4, Standard Support, Hardware Only, 5 Year, AV510-A | #H244S5Y-AV510-A List Price: $2,956.00 |
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| Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical | ||
| 24X7X4, Standard Support, Hardware w/tech, 1 Year, AV510-A | #H244TS1Y-AV510-A List Price: $873.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 2 Year, AV510-A | #H244TS2Y-AV510-A List Price: $1,659.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 3 Year, AV510-A | #H244TS3Y-AV510-A List Price: $2,358.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 4 Year, AV510-A | #H244TS4Y-AV510-A List Price: $2,970.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 5 Year, AV510-A | #H244TS5Y-AV510-A List Price: $3,494.00 |
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| Blue Coat BlueTouch 9x5x4 Hardware Standard Support | ||
| 9X5X4, Standard Support, Hardware Only, 1 Year, AV510-A | #H954S1Y-AV510-A List Price: $537.00 |
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| 9X5X4, Standard Support, Hardware Only, 2 Year, AV510-A | #H954S2Y-AV510-A List Price: $1,021.00 |
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| 9X5X4, Standard Support, Hardware Only, 3 Year, AV510-A | #H954S3Y-AV510-A List Price: $1,451.00 |
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| 9X5X4, Standard Support, Hardware Only, 4 Year, AV510-A | #H954S4Y-AV510-A List Price: $1,827.00 |
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| 9X5X4, Standard Support, Hardware Only, 5 Year, AV510-A | #H954S5Y-AV510-A List Price: $2,150.00 |
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| Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical | ||
| 9X5X4, Standard Support, Hardware w/tech, 1 Year, AV510-A | #H954TS1Y-AV510-A List Price: $672.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 2 Year, AV510-A | #H954TS2Y-AV510-A List Price: $1,276.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 3 Year, AV510-A | #H954TS3Y-AV510-A List Price: $1,814.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 4 Year, AV510-A | #H954TS4Y-AV510-A List Price: $2,284.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 5 Year, AV510-A | #H954TS5Y-AV510-A List Price: $2,688.00 |
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| Blue Coat BlueTouch Next Business Day Hardware Standard Support | ||
| Next Business Day, Standard Support, Hardware Only, 1 Year, AV510-A | #HNBDS1Y-AV510-A List Price: $336.00 |
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| Next Business Day, Standard Support, Hardware Only, 2 Year, AV510-A | #HNBDS2Y-AV510-A List Price: $638.00 |
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| Next Business Day, Standard Support, Hardware Only, 3 Year, AV510-A | #HNBDS3Y-AV510-A List Price: $907.00 |
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| Next Business Day, Standard Support, Hardware Only, 4 Year, AV510-A | #HNBDS4Y-AV510-A List Price: $1,142.00 |
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| Next Business Day, Standard Support, Hardware Only, 5 Year, AV510-A | #HNBDS5Y-AV510-A List Price: $1,344.00 |
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| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical | ||
| Next Business Day, Standard Support, Hardware w/tech, 1 Year, AV510-A | #HNBDTS1Y-AV510-A List Price: $470.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 2 Year, AV510-A | #HNBDTS2Y-AV510-A List Price: $893.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 3 Year, AV510-A | #HNBDTS3Y-AV510-A List Price: $1,270.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 4 Year, AV510-A | #HNBDTS4Y-AV510-A List Price: $1,599.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 5 Year, AV510-A | #HNBDTS5Y-AV510-A List Price: $1,881.00 |
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| Blue Coat BlueTouch Return to Factory Hardware Standard Support | ||
| Return to Factory, Standard Support, Hardware Only, 1 Year, AV510-A | #HRTFS1Y-AV510-A List Price: $67.00 |
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| Return to Factory, Standard Support, Hardware Only, 2 Year, AV510-A | #HRTFS2Y-AV510-A List Price: $127.00 |
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| Return to Factory, Standard Support, Hardware Only, 3 Year, AV510-A | #HRTFS3Y-AV510-A List Price: $181.00 |
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| Return to Factory, Standard Support, Hardware Only, 4 Year, AV510-A | #HRTFS4Y-AV510-A List Price: $228.00 |
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| Return to Factory, Standard Support, Hardware Only, 5 Year, AV510-A | #HRTFS5Y-AV510-A List Price: $268.00 |
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| Blue Coat BlueTouch Same Day Ship Hardware Standard Support | ||
| Same Day Ship, Standard Support, Hardware Only, 1 Year, AV510-A | #HSDSS1Y-AV510-A List Price: $201.00 |
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| Same Day Ship, Standard Support, Hardware Only, 2 Year, AV510-A | #HSDSS2Y-AV510-A List Price: $383.00 |
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| Same Day Ship, Standard Support, Hardware Only, 3 Year, AV510-A | #HSDSS3Y-AV510-A List Price: $544.00 |
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| Same Day Ship, Standard Support, Hardware Only, 4 Year, AV510-A | #HSDSS4Y-AV510-A List Price: $685.00 |
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| Same Day Ship, Standard Support, Hardware Only, 5 Year, AV510-A | #HSDSS5Y-AV510-A List Price: $806.00 |
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