Blue Coat AV2400 Appliance BlueTouch Support
BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to WebPower
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options including:
- Return to Factory (RTF) o Same Day Ship (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*
*Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Click here to learn more about the new BlueTouch Service Options!
| Blue Coat Products | ||
|---|---|---|
| Blue Coat BlueTouch 24x7 Software Standard Support | ||
| Standard Support, 24X7 L1-L3 Software Only, 1 Year, AV2400-A | #SL131Y-AV2400-A List Price: $8,280.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 2 Year, AV2400-A | #SL132Y-AV2400-A List Price: $15,730.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 3 Year, AV2400-A | #SL133Y-AV2400-A List Price: $22,355.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 4 Year, AV2400-A | #SL134Y-AV2400-A List Price: $28,150.00 |
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| Standard Support, 24X7 L1-L3 Software Only, 5 Year, AV2400-A | #SL135Y-AV2400-A List Price: $33,120.00 |
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| Blue Coat BlueTouch 24x7x4 Hardware Standard Support | ||
| 24X7X4, Standard Support, Hardware Only, 1 Year, AV2400-A | #H244S1Y-AV2400-A List Price: $7,590.00 |
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| 24X7X4, Standard Support, Hardware Only, 2 Year, AV2400-A | #H244S2Y-AV2400-A List Price: $14,420.00 |
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| 24X7X4, Standard Support, Hardware Only, 3 Year, AV2400-A | #H244S3Y-AV2400-A List Price: $20,495.00 |
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| 24X7X4, Standard Support, Hardware Only, 4 Year, AV2400-A | #H244S4Y-AV2400-A List Price: $25,805.00 |
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| 24X7X4, Standard Support, Hardware Only, 5 Year, AV2400-A | #H244S5Y-AV2400-A List Price: $30,360.00 |
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| Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical | ||
| 24X7X4, Standard Support, Hardware w/tech, 1 Year, AV2400-A | #H244TS1Y-AV2400-A List Price: $8,970.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 2 Year, AV2400-A | #H244TS2Y-AV2400-A List Price: $17,045.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 3 Year, AV2400-A | #H244TS3Y-AV2400-A List Price: $24,220.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 4 Year, AV2400-A | #H244TS4Y-AV2400-A List Price: $30,500.00 |
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| 24X7X4, Standard Support, Hardware w/tech, 5 Year, AV2400-A | #H244TS5Y-AV2400-A List Price: $35,880.00 |
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| Blue Coat BlueTouch 9x5x4 Hardware Standard Support | ||
| 9X5X4, Standard Support, Hardware Only, 1 Year, AV2400-A | #H954S1Y-AV2400-A List Price: $5,520.00 |
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| 9X5X4, Standard Support, Hardware Only, 2 Year, AV2400-A | #H954S2Y-AV2400-A List Price: $10,490.00 |
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| 9X5X4, Standard Support, Hardware Only, 3 Year, AV2400-A | #H954S3Y-AV2400-A List Price: $14,905.00 |
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| 9X5X4, Standard Support, Hardware Only, 4 Year, AV2400-A | #H954S4Y-AV2400-A List Price: $18,770.00 |
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| 9X5X4, Standard Support, Hardware Only, 5 Year, AV2400-A | #H954S5Y-AV2400-A List Price: $22,080.00 |
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| Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical | ||
| 9X5X4, Standard Support, Hardware w/tech, 1 Year, AV2400-A | #H954TS1Y-AV2400-A List Price: $6,900.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 2 Year, AV2400-A | #H954TS2Y-AV2400-A List Price: $13,110.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 3 Year, AV2400-A | #H954TS3Y-AV2400-A List Price: $18,630.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 4 Year, AV2400-A | #H954TS4Y-AV2400-A List Price: $23,460.00 |
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| 9X5X4, Standard Support, Hardware w/tech, 5 Year, AV2400-A | #H954TS5Y-AV2400-A List Price: $27,600.00 |
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| Blue Coat BlueTouch Next Business Day Hardware Standard Support | ||
| Next Business Day, Standard Support, Hardware Only, 1 Year, AV2400-A | #HNBDS1Y-AV2400-A List Price: $3,450.00 |
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| Next Business Day, Standard Support, Hardware Only, 2 Year, AV2400-A | #HNBDS2Y-AV2400-A List Price: $6,555.00 |
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| Next Business Day, Standard Support, Hardware Only, 3 Year, AV2400-A | #HNBDS3Y-AV2400-A List Price: $9,315.00 |
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| Next Business Day, Standard Support, Hardware Only, 4 Year, AV2400-A | #HNBDS4Y-AV2400-A List Price: $11,730.00 |
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| Next Business Day, Standard Support, Hardware Only, 5 Year, AV2400-A | #HNBDS5Y-AV2400-A List Price: $13,800.00 |
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| Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical | ||
| Next Business Day, Standard Support, Hardware w/tech, 1 Year, AV2400-A | #HNBDTS1Y-AV2400-A List Price: $4,830.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 2 Year, AV2400-A | #HNBDTS2Y-AV2400-A List Price: $9,175.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 3 Year, AV2400-A | #HNBDTS3Y-AV2400-A List Price: $13,040.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 4 Year, AV2400-A | #HNBDTS4Y-AV2400-A List Price: $16,420.00 |
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| Next Business Day, Standard Support, Hardware w/tech, 5 Year, AV2400-A | #HNBDTS5Y-AV2400-A List Price: $19,320.00 |
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| Blue Coat BlueTouch Return to Factory Hardware Standard Support | ||
| Return to Factory, Standard Support, Hardware Only, 1 Year, AV2400-A | #HRTFS1Y-AV2400-A List Price: $690.00 |
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| Return to Factory, Standard Support, Hardware Only, 2 Year, AV2400-A | #HRTFS2Y-AV2400-A List Price: $1,310.00 |
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| Return to Factory, Standard Support, Hardware Only, 3 Year, AV2400-A | #HRTFS3Y-AV2400-A List Price: $1,865.00 |
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| Return to Factory, Standard Support, Hardware Only, 4 Year, AV2400-A | #HRTFS4Y-AV2400-A List Price: $2,345.00 |
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| Return to Factory, Standard Support, Hardware Only, 5 Year, AV2400-A | #HRTFS5Y-AV2400-A List Price: $2,760.00 |
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| Blue Coat BlueTouch Same Day Ship Hardware Standard Support | ||
| Same Day Ship, Standard Support, Hardware Only, 1 Year, AV2400-A | #HSDSS1Y-AV2400-A List Price: $2,070.00 |
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| Same Day Ship, Standard Support, Hardware Only, 2 Year, AV2400-A | #HSDSS2Y-AV2400-A List Price: $3,935.00 |
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| Same Day Ship, Standard Support, Hardware Only, 3 Year, AV2400-A | #HSDSS3Y-AV2400-A List Price: $5,590.00 |
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| Same Day Ship, Standard Support, Hardware Only, 4 Year, AV2400-A | #HSDSS4Y-AV2400-A List Price: $7,040.00 |
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| Same Day Ship, Standard Support, Hardware Only, 5 Year, AV2400-A | #HSDSS5Y-AV2400-A List Price: $8,280.00 |
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