Blue Coat AV1400 Appliance BlueTouch Support

• Unlimited 24x7 telephone support
• Access to WebPower
• Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
• Hardware replacement options including:
  • Return to Factory (RTF) o Same Day Ship (SDS)
  • Guaranteed Next Business Day Arrival (NBD)*
  • Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*

*Optional onsite technician to install the replacement hardware at your location (available on selected packages)

Click here to learn more about the new BlueTouch Service Options!

Blue Coat Product	Part Number
Blue Coat BlueTouch 24x7 Software Standard Support - 1 Year
Standard Support, 24X7 L1-L3 Software Only, 1 Year, AV1400-A	SL131Y-AV1400-A
Blue Coat BlueTouch 24x7 Software Standard Support - 2 Year
Standard Support, 24X7 L1-L3 Software Only, 2 Year, AV1400-A	SL132Y-AV1400-A
Blue Coat BlueTouch 24x7 Software Standard Support - 3 Year
Standard Support, 24X7 L1-L3 Software Only, 3 Year, AV1400-A	SL133Y-AV1400-A
Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 1 Year
24X7X4, Standard Support, Hardware Only, 1 Year, AV1400-A	H244S1Y-AV1400-A
Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 2 Year
24X7X4, Standard Support, Hardware Only, 2 Year, AV1400-A	H244S2Y-AV1400-A
Blue Coat BlueTouch 24x7x4 Hardware Standard Support - 3 Year
24X7X4, Standard Support, Hardware Only, 3 Year, AV1400-A	H244S3Y-AV1400-A
Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 1 Year
24X7X4, Standard Support, Hardware w/tech, 1 Year, AV1400-A	H244TS1Y-AV1400-A
Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 2 Year
24X7X4, Standard Support, Hardware w/tech, 2 Year, AV1400-A	H244TS2Y-AV1400-A
Blue Coat BlueTouch 24x7x4 Hardware Standard Support with Technical - 3 Year
24X7X4, Standard Support, Hardware w/tech, 3 Year, AV1400-A	H244TS3Y-AV1400-A
Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 1 Year
9X5X4, Standard Support, Hardware Only, 1 Year, AV1400-A	H954S1Y-AV1400-A
Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 2 Year
9X5X4, Standard Support, Hardware Only, 2 Year, AV1400-A	H954S2Y-AV1400-A
Blue Coat BlueTouch 9x5x4 Hardware Standard Support - 3 Year
9X5X4, Standard Support, Hardware Only, 3 Year, AV1400-A	H954S3Y-AV1400-A
Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 1 Year
9X5X4, Standard Support, Hardware w/tech, 1 Year, AV1400-A	H954TS1Y-AV1400-A
Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 2 Year
9X5X4, Standard Support, Hardware w/tech, 2 Year, AV1400-A	H954TS2Y-AV1400-A
Blue Coat BlueTouch 9x5x4 Hardware Standard Support with Technical - 3 Year
9X5X4, Standard Support, Hardware w/tech, 3 Year, AV1400-A	H954TS3Y-AV1400-A
Blue Coat BlueTouch Next Business Day Hardware Standard Support - 1 Year
Next Business Day, Standard Support, Hardware Only, 1 Year, AV1400-A	HNBDS1Y-AV1400-A
Blue Coat BlueTouch Next Business Day Hardware Standard Support - 2 Year
Next Business Day, Standard Support, Hardware Only, 2 Year, AV1400-A	HNBDS2Y-AV1400-A
Blue Coat BlueTouch Next Business Day Hardware Standard Support - 3 Year
Next Business Day, Standard Support, Hardware Only, 3 Year, AV1400-A	HNBDS3Y-AV1400-A
Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 1 Year
Next Business Day, Standard Support, Hardware w/tech, 1 Year, AV1400-A	HNBDTS1Y-AV1400-A
Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 2 Year
Next Business Day, Standard Support, Hardware w/tech, 2 Year, AV1400-A	HNBDTS2Y-AV1400-A
Blue Coat BlueTouch Next Business Day Hardware Standard Support with Technical - 3 Year
Next Business Day, Standard Support, Hardware w/tech, 3 Year, AV1400-A	HNBDTS3Y-AV1400-A
Blue Coat BlueTouch Return to Factory Hardware Standard Support - 1 Year
Return to Factory, Standard Support, Hardware Only, 1 Year, AV1400-A	HRTFS1Y-AV1400-A
Blue Coat BlueTouch Return to Factory Hardware Standard Support - 2 Year
Return to Factory, Standard Support, Hardware Only, 2 Year, AV1400-A	HRTFS2Y-AV1400-A
Blue Coat BlueTouch Return to Factory Hardware Standard Support - 3 Year
Return to Factory, Standard Support, Hardware Only, 3 Year, AV1400-A	HRTFS3Y-AV1400-A
Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 1 Year
Same Day Ship, Standard Support, Hardware Only, 1 Year, AV1400-A	HSDSS1Y-AV1400-A
Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 2 Year
Same Day Ship, Standard Support, Hardware Only, 2 Year, AV1400-A	HSDSS2Y-AV1400-A
Blue Coat BlueTouch Same Day Ship Hardware Standard Support - 3 Year
Same Day Ship, Standard Support, Hardware Only, 3 Year, AV1400-A	HSDSS3Y-AV1400-A